Address:

Gerbing-Expert.eu
Kommer Motors
De Standerd 27
3774SC KOOTWIJKERBROEK
NETHERLANDS

Frequently Asked Questions

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General Information

With us, you'll find a wide range of products that are available directly from our warehouse. When a product is in stock, we ensure it’s shipped the same day or at the latest, the next business day. If an item is not available in our warehouse, you won’t have to wait long; in that case, your order is usually shipped within 3 business days.

Once we have shipped your package, the delivery time depends on the destination country. In most cases, you can expect your order within a few days, though exact delivery times may vary by country and location. We do everything possible to deliver your package as quickly as possible, so you don’t have to wait long for your order!

As soon as we create a shipping label for your order, you will immediately receive an email with a Track & Trace code. This allows you to easily track the status of your package and know exactly when your order will be delivered. For all further information about our shipping options and terms, you can visit the 'Information' section at the bottom of our website.

For all information about warranty periods, you can visit the 'Information' section at the bottom of our website. There, you’ll find detailed information about warranty terms and how we can assist you if anything goes wrong with your purchase. This way, you’re always well-informed about your rights and our service!

For all information on returning products, please refer to the 'Information' section at the bottom of this page. There, you’ll find all the details about the return process, terms, and any applicable costs, so you’ll know exactly how to return an item if it doesn’t meet your expectations.

Product information

In the menu of our website, a size chart is available. Here, you can easily find the right size for your product. This chart provides detailed information and helps you choose the size that best fits you.

The waterproofing of Gerbing clothing varies by product. Gerbing's heated gloves are equipped with a breathable and waterproof membrane, keeping hands dry. Other garments, such as jackets and pants, may not be waterproof. Therefore, it's important to check the product specifications to determine whether a specific item of clothing is waterproof.

All wiring in the products is carefully coated with plastic, providing an extra layer of safety. This ensures that the wiring is never live, even if the product gets wet. This way, you can use our products with peace of mind, even in situations where moisture is present.

Always hand wash Gerbing clothing in Woolite® and then hang it to dry. Avoid wringing the clothing to maintain its shape and quality. This will help keep your clothing looking good for longer!

Connecting 12V Vehicle Information

Check the wattage of each product you intend to use and add these values together. Then, compare the total wattage with the capacity of your electrical system to ensure that the system can handle the load. A motorcycle can typically power a combined set (such as a jacket, pants, and socks) with ease. For added safety, additional fuses are included. This prevents overloading and ensures safe and reliable operation of all your equipment.

On a 12V vehicle, you can make optimal use of the product by connecting it directly to the vehicle's battery. This provides a stable power supply, even with airflow while riding. To achieve this, wiring is necessary. Almost all garments are designed to be easily connected to each other, meaning only one wire with a connector is needed between the battery and the user, making it simple and safe to use.